Refund & Returns

Returns are generally accepted if the purchased product is not as advertised within the descriptions of this website. In this case we will provide you with a full refund plus shipping costs.
In the unlikely event that the wrong item has been sent or the fabric is faulty, you may choose between a refund or an exchange.

Product photos can only give a broad indication of fabric colours, as computer/ tablet/ phone screens are not capable or calibrated for displaying true colours. That is why unmatched colours, equally to change-of-mind is not accepted as a reason for returns. If you are uncertain, we strongly recommend to request fabric swatches before making an order.
We will further reject returns on fabrics that were cut, marked or treated inappropriately.

Please make your claim within 30 days and provide a proof of purchase. You may use this form for an automated process or get in touch with us by email (shop@silktex.com.au) or phone (+61 386 837 317).

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund or exchange.

When you opted for a refund, a credit will automatically be applied to your original method of payment within five business days. If you haven’t received a refund within that time, please get in touch with your bank or credit card company first, as they may take more time to clear the funds in your account.